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For most companies, the most important asset in information technology is not the computers, or the phone, or the server. It is not hardware or software. ..... Similarly, telecommunications has gone beyond the telephone.To properly implement a modern communications system, a more complete skill set is required. ..... This past June, Illumen conducted a service quality survey to help us identify how our service is perceived by our customers and what areas are needed for improvement. ..... Illumen is pleased to announce the hiring of two new employees in key positions. ..... Illumen, a provider of networking, security and communications solutions for small and mid-sized businesses, announced that Brandon Rice has been named a converged communications consultant.